Returns
- Eligibility: To be eligible for a return, your item must be unused, in its original condition, and in the original packaging. Returns must be initiated within 30 days of the delivery date.
- How to Initiate a Return: To start a return, please contact our customer support team by submitting a ticket here with your order number and a brief description of the issue. We will provide further instructions on how to proceed.
Refunds
- Processing: Once your returned item is received and inspected, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment. Please allow 5-10 business days for the refund to appear, depending on your financial institution.
- Shipping Costs: Shipping costs for the original order are non-refundable. If a return is due to a defect or error on our part, we will cover the return shipping costs.
Damaged or Defective Items
- If your item arrives damaged or defective, please notify us within 7 days of delivery with photos of the damaged product and packaging. We will arrange for a replacement or refund as quickly as possible.
Return Shipping
- Customers are responsible for return shipping costs unless the return is due to a defect, damage, or an error on our part. We recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee receipt of returned items.
Contact Us
If you have any questions regarding our return or exchange policy, please don’t hesitate to reach out to our customer support team.
