xTool M1 Ultra 10W Craft Machine

Order Processing Times

Orders are typically processed within 1-2 business days (excluding weekends and holidays) after your order has been placed. You will receive a confirmation email once your order has shipped.

Pre-Ordered Items

Please note that if an item is designated as a 'Pre-Order' at the time of purchase, the order will not be fulfilled until the product is available. Please refer to the original pre-order timeline indicated on the product listing for approximate order processing time. 

Please also be aware that if an order contains both pre-ordered and in-stock items, the entire order will not be fulfilled until all the products are available. If this is an issue, please contact our team.

Shipping Options & Rates

For United States orders, shipping will be automatically calculated at checkout based on your destination. 

Estimated Delivery Times

• Standard Shipping: 3-7 business days

Please note that delivery timelines may be impacted by carrier delays, holidays, or other unforeseen circumstances.

Canadian Orders

For customers in Canada, please purchase through our Canadian partner InkSmith.

International Orders

We have partnered with select resellers and partners to serve customers in South America, Australia, and Asia. To view a list of these authorized partners, please visit this page.

For orders in Europe and beyond, please contact our sales team at: sales@forwardedu.com.

Order Tracking

Once your order has shipped, you will receive a shipping confirmation email containing tracking information. Track your package using the provided link or by visiting the carrier’s website.

Undeliverable Packages

If a package is returned to us due to an incorrect address or other delivery issues, you will be notified and may need to confirm your shipping details for a re-delivery. Additional shipping fees may apply for reshipments.

Contact Us

For any questions or concerns regarding your order or shipping, please reach out to our customer support team at sales@forwardedu.com.

Returns

• Eligibility: To be eligible for a return, your item must be unused, in its original condition, and in the original packaging. Returns must be initiated within 30 days of the delivery date.
• How to Initiate a Return: To start a return, please contact our customer support team by submitting a ticket here with your order number and a brief description of the issue. We will provide further instructions on how to proceed.

Refunds

• Processing: Once your returned item is received and inspected, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment. Please allow 5-10 business days for the refund to appear, depending on your financial institution.
• Shipping Costs: Shipping costs for the original order are non-refundable. If a return is due to a defect or error on our part, we will cover the return shipping costs.

Damaged or Defective Items

• If your item arrives damaged or defective, please notify us within 7 days of delivery with photos of the damaged product and packaging. We will arrange for a replacement or refund as quickly as possible.

Return Shipping

• Customers are responsible for return shipping costs unless the return is due to a defect, damage, or an error on our part. We recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee receipt of returned items.

Contact Us

If you have any questions regarding our return or exchange policy, please don’t hesitate to reach out to our customer support team.